Shipping & Returns

Shipping Policy:

Packages are processed within 1-3 days. Shipping is free for orders of 99$ or more for Canada.

For all Canadian purchases, shipping is typically $9.99 with an expected delivery date within 1-5 business days.

If the package returns to the original destination since the address was not valid, you will have to repay the delivery.

Cancellation: 

If the order is not already packed or we didn't printed the label we can cancel it, but you will be charged the credit card fees.

Returns and Exchanges Policy:

Our aim is for you to truly enjoy your purchase from Fuse Jewelry Studio. If, for any reason, you are dissatisfied with your order, you have the option to return your unworn item, in perfect condition, within 10 days of the purchase date and receive a complete refund of the purchase price, excluding the shipping fees ($9.99 + tax).

If the item is not delivered at our office in 10 days, we will only process with an exchange or credit.

If you happen to receive a defective or damaged item, kindly reach out to us via email at info@fusejewelrystudio.com and provide us with photos showcasing the issue within 7 days of receiving your order. We will assess the situation and inform you if the item qualifies for a refund or exchange. 

To complete a return, please contact us at info@fusejewelrystudio.com and include: full name, order number, complete address, and the reason of your return/exchange. You must send the package to us, at your expense*, in the same packaging as we sent it.

Please include a small note with your full name written on it inside the package. The address to ship for refunds/exchange: 74 John St W, Bradford, ON L3Z 2B9

The shipping fees are not refundable.

Please be aware that earrings cannot be refunded/exchange due to hygiene reasons.